Technical Support straton
A team dedicated to your success
Steps to get help
Consult the straton documentation
Online help is integrated directly into your straton editor. Simply select the relevant element and press F1 to access contextual help.
straton user guides are also available in the editor (Help > Tutorials menu) and on our download area.
Consult the FAQ and COPA-DATA forum
These platforms offer a wealth of useful information and provide a place for exchange between customers and our support team.
Contact our support service
If the previous steps have not resolved your problem, you can contact our support service. Our team will process your request as soon as possible.
For any assistance request, please specify:
- A title clearly describing your need.
- The software you are using, its version number and, if possible, its build number.
- The priority level (low, medium, high, critical).
- A detailed description of your problem, question or request.
Support opening hours:
Monday to Friday: 9 AM to 12 PM and 2 PM to 5 PM
Additional resources
Training
We offer training for programming and operation of automation applications related to general and energy industry.
Learn moreEngineering
Our team puts the skills and experience of its engineers at your service for industrial automation projects.
Discover our services
"The support team is both the last line of defense and the front line against difficulties encountered by our clients. The last line of defense, because it also integrates the STRATON AUTOMATION test team, which rigorously searches for potential bugs to ensure optimal software quality. The front line, because we are in direct contact with our clients to support them in their projects, guide them towards the best solutions, and help them quickly resolve any issues they may encounter."— Mattéo Catania, Support Service Manager
Our team in action
Training and customer support
We are committed to providing you with the best possible support to ensure the success of your projects with the straton software. Do not hesitate to contact us for any additional assistance.