Quality commitment

"To ensure steady growth and positive change, COPA-DATA focuses its attention on four main pillars around which is built the system of quality management. These pillars align all COPA-DATA services (financial, administration, marketing, support and development) and ensure the sustainability of knowledge and the functioning of the company.

The commitment of COPA-DATA's management is based on 4 pillars: FINANCIAL; CUSTOMERS ; OPERATIONAL and HUMAN RESOURCES.

• The financial commitment

The financial center is one of the four pillars of quality. It includes commitments in the representative figures of the company business. Thus, management is committed to maintaining the margin level, controlling expenses, ensuring financial independence and achieving growth.

• The commitment regarding customers

A fundamental pillar of the quality system, COPA-DATA has decided to focus its commitments between COPA-DATA and customers particularly by improving customer satisfaction, customer retention, development of market share, sales development made via the group's subsidiaries, as well as development within the existing portfolio.

• The operational commitment

COPA-DATA is committed to focus its attention on the control of operational processes to ensure quality products and services by improving the supply, quality of products, quality of delivery, but also by innovation.

• The commitment in human resources

These four supporting pillars of our innovation reflect our desire to improve the quality of our products and services to ensure customer satisfaction. They are the main drivers of our growth and engine for our success.

A word from the C.E.O